- Shipping / Returns / Discount Rules / Gift Certificates
Shipping / Returns / Discount Rules / Gift Certificates
Most orders are shipped within 5 business days (Monday to Friday and do not include public holidays and weekends). All orders are shipped via USPS, FedEx, UPS or comparable carrier with ground shipping and tracking number available. Additional charges may apply depending on weight or specific product. We will notify you of any additional charges before shipping. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt. Contact store for deatils.
Shipping and Handling Fees**
**Subject to change without notice. Additional fees and restrictions may apply. We will notify you of any additional charges before shipping. Order amount listed below does not include tax or fees added.
- Ground Shipping to Continental United States, Alaska, Hawaii, and Puerto Rico (Total order value does not include tax and shipping charge)
- Order $50 and Up: Free Standard Shipping (Ground Shipping)
- Order Up to $49.99: $8 per order
- Express Shipping**: $48 per order
**Shipments usually arrive destinations within Continental United States in 1 to 3 business days after packages received by carrier. Delivery for AK, HI, and Puerto Rico may vary.
- Ground or First Class Mail Shipment to Canada (Total order value does not include tax and shipping charge)Ship to All Other Countries: Contact Store for Shipping Cost
- Order Up to $120: $25 per order
- Order $120.01 to $250: $37 per order
- Order $250.01 to $400: $50 per order
- Order $400 and Up: $65 per order
Return & Cancellation Policy
Policy listed below only applies to tea accessories. Tea leaves, bowls, bricks, or cakes are not eligible for refund or exchange.
- Cancellation: All orders cancelled are subject to a 20% restocking fee whether or not your order has shipped. If you order has been shipped the cancellation will be treated as a request for refund.
- Exchange: Please ship the unwanted item(s) to Vital Tea Leaf Seattle, 2003 Western Ave, Suite #109, Seattle, WA 98121 and the customer is responsible for the cost of shipping. Once we receive the returned item(s), after inspection, if the item(s) are in original condition, a gift certificate will be issued to the customer in the amount of the original purchase. The gift certificate can be used for any item in our store including store events and promotional items listed in www.vtlseattle.com.
- Refund: Please ship the unwanted item(s) to Vital Tea Leaf Seattle, 2003 Western Ave, Suite #109, Seattle, WA 98121 and the customer is responsible for the cost of shipping. Once we receive the returned item(s), after inspection, if the item(s) are in original condition, we will issue a refund minus a 20% restocking fee back to the credit card originally used for the transaction.
- Damaged or defective items may be exchanged for replacements. Please inspect package upon shipment arrival. If you notice any damage please take note, photo(s), and email to email@example.com. We will process your request in timely manner.
Thank you for using any discount or promotional codes we provide through our website, social media, or member exclusive emails! The FREE SHIPPING option is available for orders over the stated amount after discount applied. For example, if the discount code specifies order over $50 would qualify for free shipping program, then the subtotal has to be over $50 after discount applied. All discount codes are subject to change without notice. Other restrictions may applied. Discount code not valid for gift sacks, store event or gift certificate purchase.
Gift certificates purchase online is intended to be redeemed online only. Make a gift certificate purchase now!
Comments & Questions
If you have any comments or questions about any of our policies, website, or concerns regarding your order please feel free to contact us at firstname.lastname@example.org.Mailing address: 2003 Western Ave, Suite 109, Seattle, WA 98121TEL: 206-441-7476 / FAX: 206-441-7589 All policies and procedures are subject to change at any time without notice. Last Update March 12, 2016